“NoQu has transformed the working day of my team who have to make calls to HMRC. The service is slick and smooth and allows the team to get on with their work whilst they wait for a call when an HMRC agent is waiting on the line. Previously we were spending a great deal of chargeable time listening to hold music. I would thoroughly recommend to other accountancy and tax firms.”

“NoQu has transformed my interactions with HMRC. Just before I started using NoQu I made six direct calls to HMRC which were disconnected at 29 minutes 50 seconds and four direct calls which were connected after an average hold time of 63 minutes. Using NoQu, it took me a few seconds to book the callback then I could focus on with my work without the distraction of hold music, intermittent messages and moments of silence when I thought I might be about to be connected. On a couple of occasions I was so engrossed in what I was doing I’d forgotten about the call back and only remembered when my phone rang. I would highly recommend NoQu to anyone who has to call HMRC”

"I used to dread making calls to HMRC sometimes being on hold for nearly an hour only to then get cut off or getting an advisor that couldn’t answer my question, having to start the whole process again. It was a huge waste of time and sometimes caused a lot of anxiety considering what to post on my timesheet. Since I started using NoQu to call HMRC for me, my working day has changed. I’m much more productive, especially when NoQu lines the calls up for me so that I can deal with a number of queries one after the other. I highly recommend NoQu to any professional who has to call HMRC"

"Calling HMRC is the one task most of the team dreads more than any other. Hold times are invariably around an hour or longer and, to add to the frustration, we sometimes find that calls we make to HMRC are cut off unexpectedly. Often when one of our team does manage to talk to an HMRC advisor they can’t answer the question and we have to start again. It’s such a waste of our valuable time and time that we can’t always pass onto the client. Some people will claim they can work and hold but it’s a proven fact that humans can’t work as efficiently whilst waiting for an answer. NoQu has transformed our interactions with HMRC. Our team members simply request a callback and one of their agents calls when an HMRC advisor is on the line, connecting the two parties. Even better is when NoQu efficiently queues up calls on our behalf, enabling us to execute multiple consultations in rapid succession. Using NoQu is almost like having an executive assistant for each member of your team dedicated solely to this chore. We also now have a much more relaxed working environment without the stress of ‘when will my call be answered, or indeed, will it be answered?’ I highly recommend NoQu to any accountancy firm that has to make regular calls to HMRC."